Privacy Policy

1. Scope

This Privacy Policy explains how Arostech Inc. collects, uses, discloses, retains and protects personal information when you visit arostech.com, submit a contact form, communicate with us or otherwise interact with our website or services.

2. Information We Collect

Information You Provide to Us

We may collect information that you choose to provide, including:

• Your name.
• Your email address.
• Your company or organization, if provided.
• Your telephone number, if provided.
• The subject or nature of your inquiry.
• Information included in messages submitted through our website.
• Information contained in emails or other communications sent directly to us.

Please avoid submitting sensitive personal information through our general contact forms unless it is necessary for your inquiry.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by us or by service providers acting on our behalf. Depending on your browser, device, consent choices and our website configuration, this may include:

• Pages viewed and interactions with the website.
• Referral source.
• Device type, operating system and browser information.
• Internet Protocol (IP) address.
• Approximate geographic information.
• Website performance and diagnostic information.
• Cookie and consent preference information.
• Technical information used for website security and troubleshooting.

3. How We Use Personal Information

We may use personal information to:

• Respond to inquiries and communicate with you.
• Assess potential projects, services, partnerships or venture opportunities.
• Provide services that you request.
• Operate, maintain, secure and improve our website.
• Understand general website usage and engagement.
• Improve website content, usability and performance.
• Diagnose technical problems and prevent misuse or unauthorized activity.
• Maintain appropriate business and administrative records.
• Meet legal, regulatory and compliance obligations.

We seek to limit the collection, use and disclosure of personal information to purposes that are appropriate and reasonably necessary in the circumstances.

4. Consent

Where consent is required, we seek consent appropriate to the nature and sensitivity of the information and the purpose for which it is collected, used or disclosed.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual or operational restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services or website functionality.

5. Cookies and Consent Preferences

Our website uses cookies and similar technologies for purposes that may include essential website operation, security, functionality, performance, analytics and consent management.

We use CookieAdmin to provide cookie consent controls and manage visitor preferences. CookieAdmin may record consent selections and related technical information for the purpose of documenting and respecting your privacy choices.

Cookies may be categorized as necessary, functional, analytics or other categories depending on their purpose and our website configuration. Where optional cookies require consent, you can accept, reject or manage those categories through the cookie preferences available on our website.

You may also control or delete cookies through your browser settings. Disabling certain necessary cookies or technologies may affect website functionality.

6. Google Analytics

We use Google Analytics to understand how visitors use arostech.com and to help us evaluate and improve website content, performance and usability.

Depending on your consent choices and our analytics configuration, Google Analytics may process information such as pages viewed, website interactions, browser and device information, referral information, approximate geographic information and other technical measurement data.

Google Analytics is configured to work with our consent-management system. We use Google Consent Mode v2 where configured so that supported Google technologies can adjust their behaviour based on the consent choices you make.

Depending on the Consent Mode implementation and configuration in use, Google technologies may be prevented from loading until consent is provided, or may transmit limited cookieless measurement signals when analytics storage has not been granted. These signals do not use Analytics cookies for storage where analytics storage has been denied.

Analytics information is retained according to the retention and privacy settings configured within our Google Analytics account.

You can review or change your optional cookie preferences through the consent controls available on our website.

7. Website Performance and Management Tools

We use website management and optimization technologies to operate and maintain arostech.com.

These include SpeedyCache for website caching, performance and optimization, and SiteSEO for search engine optimization and website management.

Depending on configuration, these technologies may process limited technical information relating to the website, server, browser requests or plugin operation. We use these tools for website administration, performance, security, optimization and technical maintenance rather than for building marketing profiles from contact-form submissions.

8. Contact Forms and Email

When you submit a contact form, the information you provide is transmitted to us so that we can review and respond to your inquiry.

We may retain correspondence for follow-up, project evaluation, business administration and appropriate record keeping.

We do not add general contact-form submissions to marketing lists or send promotional communications based solely on an inquiry without appropriate consent.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy appropriate business, legal, contractual and record-keeping requirements.

• Contact inquiries and related correspondence: generally retained for up to 24 months after the last meaningful interaction, unless a longer period is reasonably required for active work, contractual obligations, legal requirements or appropriate business record keeping.
• Analytics information: retained according to the retention settings configured within our analytics services.
• Consent information: may be retained for a reasonable period to document and respect cookie and privacy preferences.
• Website backups: may temporarily contain personal information and are retained for limited disaster-recovery and system-restoration purposes.

When personal information is no longer reasonably required, we take appropriate steps to delete, anonymize or securely dispose of it.

10. Service Providers

We may use trusted third-party service providers to support our website and business operations. These may include providers of:

• Website hosting and infrastructure.
• Email delivery and communications.
• Website analytics, including Google Analytics.
• Cookie consent and preference management, including CookieAdmin.
• Website caching, performance and optimization, including SpeedyCache.
• Search engine optimization and website management, including SiteSEO.
• Website security and fraud prevention.
• Backups and disaster recovery.
• Technical and professional services.

These service providers may process limited information as necessary to provide their services to us and may have their own privacy and security practices.

We may also disclose personal information where required or permitted by law, including where reasonably necessary to protect our rights, security or property, or the rights and safety of others.

We do not sell personal information.

11. International Processing and Transfers

Some service providers may store or process information outside Ontario or outside Canada. As a result, personal information may be subject to the laws and lawful access requirements of the jurisdiction in which it is processed.

Where personal information remains under our control, we take reasonable steps to use service providers and safeguards appropriate to the nature and sensitivity of the information.

12. Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss or destruction.

These safeguards may include access controls, authentication measures, software and security updates, backups, monitoring and other practices appropriate to the nature and sensitivity of the information.

No method of transmission over the Internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security.

13. Privacy and Security Incidents

If we become aware of a privacy or security incident involving personal information, we will assess the circumstances, take reasonable steps to contain and address the incident, and make notifications, reports or maintain records where required by applicable law.

14. Your Privacy Choices and Rights

Subject to applicable law, you may contact us to:

• Ask whether we hold personal information about you.
• Request access to personal information we hold about you.
• Ask how your personal information has been used or disclosed.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where appropriate.
• Withdraw consent to certain uses of personal information, where applicable.
• Raise a question, concern or complaint regarding our privacy practices.

We may need to verify your identity before fulfilling a privacy request. Certain requests may be limited by legal, contractual, security, record-keeping or other requirements permitted by applicable law.

We will respond to privacy requests within a reasonable period and in accordance with applicable legal requirements.

15. Children's Privacy

This website is intended primarily for business and professional audiences. We do not knowingly collect personal information from children through this website.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

16. Links to Other Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, content or security of those third parties.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technologies, privacy practices or legal requirements.

The Effective Date at the top of this page indicates when this Privacy Policy was most recently updated.

18. Contact Us About Privacy

Questions, access requests, correction requests, complaints or other privacy concerns may be directed to:

If you are not satisfied with our response to a privacy concern, you may also have the right to contact the Office of the Privacy Commissioner of Canada or another privacy regulator with jurisdiction over the matter.